This continued the next days for the pancakes and french toast.
I know there may be safety rules involved, but a hot buffet should stay hot one morning I was the first one there and by the time I got to my table the waffles were cold. I only have one suggestion to make and that is for your buffet.
Having a full refrigerator, free wifi, hot buffet breakfast, a fantastic and helpful staff and all the other amenities has made this our go-to for future stays in Arlington/Crystal City. I also want to let you know that I had the best night’s sleep I’ve had in a long time! This was my first time at a Residence and my husband and I agree that we now need a reason to come back. In fact, some were resolved by the time we returned to the first room. She personally came to the second room and we told her that we preferred the first room if the items that needed addressing could be resolved. By the time we returned to the front desk with our report, Diamond was on duty and asked if we wanted to change our room. We found the living room chair in disrepair, a knob missing from the stovetop and the TV wasn’t working. When my husband and I get to our room, we go over it to make sure anything out of place is mentioned to the front desk staff before we unpack. The reason I want to mention each person is because each addressed the issues we were having in a friendly, personal and professional manner. Although I didn’t speak to any of them I also appreciate the maids who serviced our room every day. I especially want to point out Diamond, Larry, Carl, Melanie and Lourdes at the front desk and Johannes in housekeeping. Hassan, Let me congratulate you on assembling one of the finest teams of hotel workers I have known. This is what I wrote to the Manager of the hotel.
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